Help and FAQ for usavisainformatio.com.cn
1. What are the payment options at usavisainformation.com.cn?
2. How safe is it to use my credit card at usavisainformation.com.cn?
3. What are the essential conditions needed for making online payment at usavisainformation.com.cn?
4. Is it secure to enter my credit card information?
5. When making a payment, an error message says: the submission of your order to bank is failed. Why is that?
6. What can cause "payment refused by bank"?
7. Is it secure if bankcard details are shown online?
8. Are there any other charge when making payments online?
9. Refund Policy


1. What are the payment options at usavisainformation.com.cn?
usavisainformation.com.cn payment options include the use of international credit cards (Visa, Mastercard ) or China bank issued credit/debit cards. For full list of banks and supported cards and their supported location click here.
2. How safe is it to use my credit card at usavisainformation.com.cn?
Very safe. usavisainformation.com.cn uses SSL security to encrypt all transmissions of a personal and confidential nature. Short for Secure Sockets Layer, SSL is an Internet security protocol developed by Netscape for the purpose of sending private document via the Internet. Please refer to our security statement regarding the security of information submitted at this website.
3. What are the essential conditions needed for making an online payment at usavisainformation.com.cn?
 
a. The cipher strength of IE browser cannot be lower than 128-bit otherwise the high encrypted patch must be downloaded and installed. You can open your Internet Explorer browser, select "Help", "About Internet Explorer" to check the version of the browser. If cipher strength is lower than 128-bit, click on the information shown on the page to go to Microsoft web site to download new updates.
The payment platform page also contains a download area; users may choose the appropriate version to download.
b. The bank cards held by users must be in the geographical region supported by the bank with online payment function enabled by the bank.
4. Is it secure to enter my credit card information?
  Yes, your credit card information will only be accepted by the webpage provided by your bank, so the website usavisainformation.com.cn does not know your information.
5. When making a payment, an error message says: the submission of your order to bank is failed. Why is that?
 
a. Internet Explorer browser is not 128-bit encrypted, please update as stated above.
b. The probable cause may be you have used the 'Back' key. The same order number cannot submitted to the bank twice, please restart order to get a new order number or update to high encrypted version and re-pay.
Each bank only accepts each order once. This ensures payment safety and avoids data error. It is not permitted for users to choose one bank and then click "back" to return to the payment page and re-choose another bank - this may result in two payments being deducted - one from each bank card.
c. Some bank gateways do not support the Windows XP system; there is no possible solution for this time. Users would have to change to another operating systems or try a card from a different bank.
6. What can cause "Payment refused" by bank ?
 
1. The user's bankcard was not issued in an area of China supported by the bank.
2. Online payment is not enabled on the card.
3. The user's card is expired, invalid or reported as lost or stolen.
4. There is insufficient credit on the card.
5. The Card number or password is incorrect.
6. ID number is not correct.
7. Data transfer error.
8. Network connection disruption.
7. Is it secure if bank card details are shown online?
  After you have chosen your bank, card type and geographical area in which the card was issued, the system would immediately go to the Payment Gateway of that specific bank. Bank card details would be filled in on the encrypted gateway page. The payment platform or web site cannot see any information.

The process of inputting and submitting card details adopts international universal SSL or SET digital certificate to encrypt and transmit.

The online payment system of each bank can guarantee the safety of paying online.
8. Are there any other charges when making payments online?
None.
9. Refund Policy
I. Refund Policy
  1. Refunds will be given under the following circumstances:
   
    		• Only refund to the customer who has not activated the PIN within 12 months from the date of purchase subject to verification by the database of US Visa Information Service Center;
       
    		• The refund request has to be in writing via letter; and
       
    		• That the customer shall have paid for the pin by Visa, MasterCard or China issued credit card or debit card via our website or by purchasing a China CITIC Bank prepaid pin card (36RMB for 8 minutes or 54RMB for 12 minutes).
      2. Refunds will be NOT given under the following circumstances
       
    		• If the customer used the PIN to call the visa information service for any reasons and this has been verified by US Visa Information Service Center database.
       
    		• If the customer has purchased a damaged (i.e. PIN number is not readable) CITIC Prepaid pin card from the China CITIC Bank and has the right to exchange the damaged card for a replacement pin card with China CITIC Bank counter immediately.
       
    		• FAO and waiban service payment are not refundable as payments are pursuant to post-paid service
       
    		• Non FAO group payments are not refundable
    II. Refund Procedures
      1. The letter should be sent to:
       

    Vision-X Enterprise Management, Ltd
    Shanghai Mail box 122-063
      2. Information Required in the letter:
       
    		• Contact person's name
    		• Copy of Contact person's ID
    		• Contact person's China local phone number and address;
    		• Person's China local bank account number for refund, name of the bank and account holder¡¦s name;
    		• Money order or postal note number or copy of the slip
    		• Date and method of the purchase
    		• Copy of China CITIC Bank Prepaid PIN card if the customer never used
    		• If the pin was purchased from the website:
     
    		• Order number
     
    		• Pin number
     
    		• Email address
        The customer is advised to send the refund request letter by EMS or express mail to ensure receipt of the name by Vision-X. Vision-X will not be responsible if the customer's refund request letter is lost in the mail.
     
    III. Standard turnaround time
      Standard turnaround time for refund is within one month from the date we receive the customer refund request letter. We will notify the customer of its decision to refund or to reject the refund request for the reasons stated in this policy within one month from the date we receive the customer refund request letter.