Request for Assistance

Dear Customer,

Welcome to the USA Visa Information Service Technical Support Email facility: This email service is provided for the use of customers experiencing technical difficulties with our Business to Consumer Payment Website. Please note, we are unable to answer questions relating to your Visa application through this email service.

If you are not able to use your bank card successfully, please make sure
(1) your card is one of the web-enabled cards that can be used on this site, AND
(2) the card has been registered with the issuing bank for use on the web.

Please provide us with your contact details so that we can contact you should it be required.

Please complete the following details:
* indicates required field
Name *:
Email Address *:
Contact Phone Number:
(including country and area code as applicable)
Description of the Problem: Please provide a description of your problem in the space below:
   

For specific US visa related information and non immigrant visa appointments, please phone the Visa Information Center using the numbers shown below:

Calling from within Mainland China: 4008 872 333
Calling from outside Mainland China: +86 21 3881 4611

NOTE: You will need a PIN number in order to access this service.